HomeSquare Delivers Fast, Reliable Service using Quickbase Webhooks
A regional leader in home maintenance, renovation and repair, HomeSquare is on a mission to make home ownership and rental upkeep a lot easier. The company relies on Quickbase to run day-to-day operations, and the release of Quickbase Webhooks gave HomeSquare an opportunity to deliver a higher quality experience to its customers by connecting and automating workflows across multiple Quickbase applications, Slack, and SMS. The results are easier event tracking, streamlined tasks, and the ability to mobilize personnel for faster emergency response.
Challenge
- Need to integrate Quickbase and other cloud apps for faster response time in emergencies and streamlined workflows
- Not enough time or resources to code integrations across multiple systems via APIs (application programming interface)
Solution
- Quickbase Webhooks for native integration and workflow automation capability
- Integration across Quickbase applications, messaging and collaboration app Slack, and SMS text messaging service
Benefits
- Faster response to emergencies offers customers greater peace of mind
- Automated updates and workflows streamline administrative processes
- Rapid deployment saves time compared to manual coding of connections using APIs
Keeping Homes Beautiful and Safe
Its the middle of January and the furnace stops working or there is a power outage at a rental property and tenants are calling. Its times like these when fast, reliable service becomes invaluable. For property owners across Connecticut and New York, HomeSquare has become the go-to resource for prompt emergency repairs.
To support the business and deliver the best possible customer experience, HomeSquare relies on several customized Quickbase applications. From the convenience of the companys HomeJotter mobile app, customers can view all upcoming and completed services, request new services, approve estimates, send photos, and view recommended services. Every exchange between customer and provider is automatically stored as a record in Quickbase, ensuring HomeSquare and its customers are always working with the latest information.
How Quickbase Webhooks Enables Greater Peace of Mind
The release of Quickbase Webhooks, a built-in feature that enables Quickbase customers to automate workflows across multiple systems, gives HomeSquare the capability it needed to provide better security and peace of mind to its customer base. Now, when a customer requests an emergency service, a Webhook instantly posts a message in Slack with the request and customer information (complete with a Google Maps link to the home in question) to the response teams Slack channel. An instant text message is also sent to the response team. A technician picks up the request immediately.
Recently a homeowner suffered a hot water heater failure during a heavy storm and created an emergency request using HomeSquares iPhone HomeJotter app. The HomeSquare team was notified immediately and had a technician at the home in less than one hour. The ability to provide fast, efficient service at the click of a button sets HomeSquare apart from its competitors and drives loyalty, according to Jonathan Heuer, co-founder of HomeSquare.
"When you can quickly bring peace-of-mind to customers experiencing a home emergency, they often become customers for life," says Heuer. "Responsiveness and trust are so important in our business and Quickbase Webhooks help us deliver on both."
Driving Value in Core Applications
While the emergency request process is the most dramatic example of Quickbase Webhooks in action, HomeSquare also uses Webhooks to streamline other processes. Connecting Quickbase apps and tables to each other with Webhooks has streamlined the process of re-assigning properties when new employees start, and for simplifying the process of updating prospect records in multiple tables when a sales activity occurs.
"Quickbase Webhooks enables us to cut the time required for certain administrative functions by 50%," says Heuer. "That is a significant amount of time saved."
While setting up Webhooks requires advanced Quickbase builder skills, it's still faster to deploy than hand-coded API connections.
"I was familiar with Quickbase API because of the work we did setting up the mobile app, so building Webhooks was easy for me," adds Heuer. "Simple ones took about five minutes. For a more complicated one involving a repeating action I turned to the Quickbase support team. With their help, I was able to set that up in maybe 15 to 20 minutes."
