Zoom Fibre Saves About $900,000 Annually and Boosts Efficiency with Quickbase

The Challenge

When Zoom Fibre launched, they faced significant hurdles. As a startup navigating the uncertainties of the COVID-19 pandemic, the company relied on live spreadsheets to manage everything—from customer data to financial records. "It was chaos," says Conrad Boonzaaier, Program Manager at Zoom Fibre. "Our data was inconsistent, and we had no governance. We needed a solution that could automate our processes and scale with us as we grew."

Key Applications Developed

Zoom Fibre quickly built a series of Quickbase apps that transformed how the company operated:

• Project Management: Zoom Fibre’s custom apps track fiber deployments, providing clear visibility into every project, from planning to execution.
• Customer Engagement: Streamlining customer interactions and improving follow-up times, these apps ensure clients receive top-notch service.
• HR & Finance: Automated workflows manage employee data, payroll, and finance, drastically reducing manual errors and increasing accuracy.
• Risk Management: "Our risk management app has been a game-changer," says Conrad. "It helps us anticipate and mitigate issues in real-time, preventing disruptions before they even happen."

Impact and Results

The results have been nothing short of transformative:

• Approximately $900,000 in Annual Savings: Automation has saved Zoom Fibre $35,000 per month in productivity. By identifying and correcting accounting errors, the company saved another $40,000 monthly. "We’ve achieved immense ROI through Quickbase," Conrad reveals. "It’s a huge win for us, especially since we no longer need external developers for custom work."
• Efficiency Gains: Quickbase has freed up significant employee time—up to 2 hours per day per person. "That time is now spent driving more value across the company," Conrad adds. "We can now focus on what really matters."
• Improved Data Accuracy: Zoom Fibre’s data accuracy has skyrocketed, with errors dropping from 25% to nearly 1%. "We’re now aiming for 100% accuracy, and Quickbase is helping us get there," says Conrad.

Expansion Plans

Encouraged by their success, Zoom Fibre plans to establish a local presence in South Africa to help other companies benefit from Quickbase’s power. "There’s so much potential here," Conrad says. "We want to be the local partner that helps South African companies achieve the same results we’ve seen. With Quickbase, the possibilities are endless."

Future Outlook

Zoom Fibre is committed to continuous improvement. "We review our apps every two months to make sure we’re staying ahead of the curve," Conrad notes. With 35 apps already in production and more in development, the company is constantly refining its processes. "We’re always listening to feedback and making changes to ensure Quickbase works even harder for us."

Conrad’s Perspective

For Conrad, Quickbase has been more than just a tool—it’s been a career game-changer. "Quickbase has allowed me to step up, lead the team, and solve real problems," he says. "It’s helped me grow professionally and personally, and it’s been instrumental in our company’s success, especially as we expand into international markets like the US."

Thanks to Quickbase, Zoom Fibre has transformed its operations, driving substantial cost savings, efficiency gains, and improved data accuracy. With the flexibility to scale and adapt, Quickbase has empowered Zoom Fibre to streamline workflows and ensure transparency across the company. Looking ahead, the company is poised to expand its presence in South Africa, helping other businesses unlock the power of Quickbase. "The journey’s just getting started," says Conrad. "We’re excited to see where Quickbase will take us next."