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Quickbase Product Descriptions

This page was last updated on 3/14/2023*

Team (User/Usage), Business (User/Usage), Enterprise (User/Usage)

A "Read" means the delivery of data by the Quickbase Service (i) programmatically to an external system in response to an API call or an automated process created using features of the Quickbase Service and (ii) directly to a User in response to such User's request(s) using the "everyone on the internet" feature. For clarity, creating records and reports, adding and editing data, building applications, changing settings, and adding Users is not considered a Read.

Essential Enablement Services, Ultimate Enablement Services, Premium Enablement Services, Service Hours.

Unless otherwise indicated below, Enablement Services will renew as part of your subscription. If you purchase enablement services in the middle of your Subscription Term, the number of consulting hours you are entitled to in the current Subscription term will be prorated based on how many months remain in your current Subscription Term, or if you are in a multi-year agreement, in the current Year of your Subscription Term. Any unused services, including unused consulting hours, expire at the end of the current Subscription Term or Year (as applicable) and do not roll over to any subsequent Subscription Terms or Years.

The parties acknowledge that service packages require engagement by Customer, including provision of timely feedback and other information reasonably requested by Quickbase. Consulting hours are accrued in 30-minute increments and may include time spent by Quickbase acquiring and transferring knowledge internally. If Customer cancels a scheduled meeting with less than 24 hours written notice to Quickbase, we will bill Customer for that meeting. Quickbase will, at a minimum, bill Customer for the meeting time allotted even if the meeting does not last the entire allotted time. Quickbase will also bill, in 30-minute increments, any meeting time that exceeds the allotted time. Quickbase makes no representations or warranties about any results that may be obtained as a result of any service packages.

Customer is required to provide a 30 day lead time for significant project requests that are not agreed to within the initial success plan. In a twelve month Subscription Term, Customer understands it may not be able to leverage more than 1/12 of the consulting hours included in your enablement service purchase during each month; for customers who purchase Enablement Services with prorated consulting hours, each month you are entitled to use a portion of those consulting hours that is equal to the total number of hours included in your purchase divided by the number of months remaining in your Subscription Term at the time of purchase.

Service offering descriptions:

Essential Enablement Services
  • Support. Access to Quickbase's standard support services during the hours of 7am - 8pm ET (M-F, weekday holiday coverage 9am - 5pm ET) with initial response times within 4 business hours. Ongoing access to Quickbase University and Quickbase's online builder community.
  • Certification. Waiver of fees for up to 5 Quickbase certification exams.
  • Consulting Hours. Up to 50 hours of consulting to support customer's application development and provide builder enablement and administrative best practices via consulting hours, including a virtual private training of Quickbase fundamentals, if elected by Customer. Consulting hours may be used help with Pipelines integrations with available channels, but this package excludes scripting or data transformation or other third party integrations.
Premium Enablement Services
  • Support. Access to Quickbase's standard support services during the hours of 7am - 8pm ET (M-F, weekday holiday coverage 9am - 5pm ET) with initial response times within 2 business hours. Customer may identify up to 5 individuals as recipients of "Tier 2" support, which entitles such individuals to access senior technical support resources for their support cases. Ongoing access to Quickbase University and Quickbase's online builder community.
  • Certification. Waiver of fees for up to 10 Quickbase certification exams.
  • Consulting. Up to 175 hours of consulting to support customer's application development and provide builder enablement and administrative best practices via consulting hours, including up to two virtual private trainings, if elected by Customer.
Ultimate Enablement Services
  • Support. Access to Quickbase's 24/7/365 support services with initial response times within 1 hour. Customer may identify up to 5 individuals as recipients of "Tier 2" support, which entitles such individuals to access senior technical support resources for their support cases during Quickbase's standard support business hours (7am - 8pm M-F, weekday holiday coverage 9am - 5pm ET). Ongoing access to Quickbase University and Quickbase's online builder community.
  • Certification. Waiver of fees for up to 20 Quickbase certification exams.
  • Consulting. Up to 300 hours of consulting to support customer's application development and provide builder enablement and administrative best practices via consulting hours, including up to three virtual private trainings, if elected by Customer.
Service Hours

Customer is entitled to up to the number of consulting hours indicated in under “Quantity” on the applicable Order Form. Hours expire upon the earlier of (i) the expiration date of the duration set forth above and (ii) the end of the current Subscription Term and do not renew.



*Non-material updates such as changes to formatting, addition of new products & definitions that do not materially change existing products and services, may be made subsequent to this date. For previously valid Product Descriptions, please visit https://www.quickbase.com/past-product-descriptions. For Training and Certification Terms & Conditions, please visit https://www.quickbase.com/training-and-certification-terms-and-conditions.

The Onsite Service Visit Fee entitles Customer to onsite support for 1 day and the cost includes travel and expenses within the continental US for 1 person. The parties will agree upon the dates for such travel and unless otherwise agreed will be scheduled at least a month in advance. The time spent on preparation and onsite with Customer, excluding travel time, will be billed against the hours included in Customer’s applicable enablement services package. Any additional consulting hours incurred beyond what Customer has already contracted for will be billed at Quickbase’s then-current hourly services rates. Quickbase reserves the right to charge an additional fee if the travel costs exceed more than 50% of the per person Onsite Service Visit Fee set forth on the Order Form, provided that Quickbase will only charge Customer for standard travel accommodations in connection with its travel costs. Any onsite services not used before the earlier of (i) the then-current Subscription Term and (ii) the expiration of the applicable consulting hours to be used in connection with the onsite services, will automatically expire.

A note on timing: Any changes made to this page will apply to you beginning the first day of your next renewal Subscription Term, but will not apply to your current Subscription Term. In the event of any such change, an archive of legacy language will be made available on this page for reference.

Capitalized terms: Unless otherwise defined above, capitalized terms used on this page will have the same meaning they do in your Agreement with Quickbase.