ProjectsForce helps customers track and manage complex construction and home improvement projects. As it grew, the company needed a better way to support an ever-increasing number of projects efficiently and while delivering maximum value. Quickbase gave ProjectsForce the perfect tool to reduce manual efforts and increase the number of projects it delivers.
Challenge
- Microsoft Access and SharePoint too inflexible to support growing project demands
- Manual processes led to inefficiencies and duplicated efforts
- No easy way to adjust technology on-the-fly to meet evolving customer needs
Solution
- Quickbase platform for fast, customizable project tracking
- Seamless integration with other cloud apps and customer portals
- Built-in automations to simplify repetitive tasks and workflows
Benefits
- Hundreds of hours of savings on manual processes per month
- 98% year-over-year growth in customer projects
- Fast, cost-effective operations
- Flexibility to expand ProjectsForce business in new directions
The Quest for Consistent Excellence
Chad Thomas, founder and CE0 of ProjectsForce, is on a mission to help developers, contractors, and home improvement service providers deliver the highest quality at maximum efficiency. The company helps its clients organize and track highly complex projects to keep them on schedule and on budget.
To support its services, ProjectsForce relied on a Microsoft Access database on the SharePoint platform. While that provided online access and some collaboration capabilities, it was difficult to synchronize new data sources or adapt to customers' unique processes. In addition, email communications and attachments (from order forms to status updates) had to be manually entered into the system for every job. That slowed momentum and became an impediment to expansion.
We had a lot of work coming in, and we needed a faster and easier way to incorporate all the communications between us, our clients, and their systems. We also needed a way to quickly turn our customers' needs into solutions built just for them.
Building a Streamlined Process on Quickbase
Customized up-to-the-minute dashboards, automated alerts and notifications, and the seamless flow of data, mean users no longer have to log into multiple systems to get a complete view of project progress. And with Quickbase Automations, ProjectsForce now has a simple tool that can turn even the most tedious and repetitive processes into automatically executed tasks.
Quickbase also makes it easy to keep pace with customers' growing needs. Recently, the company added a new order tracking system to a customer's existing app to manage $150 million dollars in annual development an extension that was built and delivered within a few hours.
Right out of the gate Quickbase made a huge difference for us and our customers. It was instant relief. Problems just disappeared.
Quickbase as a Platform for Growth
On just project management alone, Quickbase efficiencies are enabling ProjectsForce to help developers successfully complete over one million projects a year. Quickbase Automations enable the company to automatically create 50 tasks for each new project, freeing people to take on more work.
Quickbase is constantly on the job helping us and our customers streamline day-to-day tasks. It consistently delivers; it doesn't make mistakes; and all the information from project management to accounting to inventory is current and where it needs to be, which is in the user's hands.
Now, instead of keying in and manually tracking information or compiling reports by hand, users can instantly see and address issues, quickly spot opportunities, and spend more time with customers, business partners, and vendors. This has translated into greater success for everyone. Average volume growth rates for ProjectsForce's customers have reached 98% over the past two years.
The flexibility of the Quickbase platform and its economy (costing about $1.50 an hour per client) not only enables ProjectsForce to keep customers happy and its prices competitive but also frees up more capital to hire more people, grow the business, and even take it new directions.
